Asterisk and FreeSWITCH are VOIP software systems that run on various platforms, including Linux, OSX, and Windows. These VOIP systems are known under various brand names, including trixbox, digium Switchvox, FreePBX, FusionPBX, and more. Asterisk and FreeSWITCH can either be premise-based systems, or deployed by VOIP providers as a cloud-based service.

Native on-hold/in-queue Asterisk solution:

• Inefficient. IT or staff need to upload a new audio file whenever there is a change to music or message content.
• Stale Undifferentiated Content. Because of the effort involved with uploading new audio, the customer’s on-hold experience becomes sub-par and cookie-cutter: It is usually too much effort to keep content fresh, never mind targeted to the specific department or queue where the customer is on hold.

With the CARMA MOH/In-Queue Solution:

• Minimize staff and IT time. Set up is done just once: No need to reload on-hold/in-queue programming every time there is a change.
• Flexible content to fit the business. Schedule custom audio content to create awareness, promote business events, or drive product sales. Easily target programming to specific departments or queues.
• Management Control. Control and manage the delivery of on-hold/in-queue programming from any location and any internet-enabled device.
• Professional, high-quality audio.