Prove to your callers that their call is actually important to you.
Most businesses spend approximately 94% of their marketing budgets on inducing the customer to call, yet only 6% to handle the call once it is received.
Reduce Caller Abandonment
Studies show that when callers are waiting on hold, which happens 3 out of every 4 calls, the surest way to frustrate and lose them is to play them silence, the phone's built-in music, or the same audio that always starts playing from the same point. Our software instead can increase callers' willingness to stay on the line by at least 3 to 5 times, by eliminating these frustrations. It works with Avaya, BroadWorks, Cisco, and many other phone systems and VoIP providers.